We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

For your protection, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:

1. Basic identification and contact information, such as

Your Name

Your Address

Your Email Address

Your Telephone number

Your details or credit card information (when you actually place an order)

2. How we collect your data

Your I.P. address and email address are recognized by our servers and the pages that you visit are recorded. 

We collect information you consent to provide Dovetail Installers Ltd. arising from any contract entered between you and us through. 

Completing / signing our paper contract. 

Completing an inquiry form on our website. 

Corresponding with us by phone, email, phone or social media.

This information is used:

 to provide you with the services which you request;

 to maintain our accounts;

 for billing;

 to enable us to answer your inquiries;

 for verifying your identity for security purposes;

 for marketing our services and products;

information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service

In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site

For the purposes of any corrective action (including a product recall) which may be required in respect of any products we supply to you. 

2. How we collect your data

Your I.P. address and email address are recognized by our servers and the pages that you visit are recorded.

We collect information you consent to provide Dovetail Installers Ltd. arising from any contract entered between you and us through.

Completing / signing our paper contract.

Completing an enquiry form on our website.

Corresponding with us by phone, email, phone or social media.

3. Business information

This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

4. Disclosure to Government

and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

5. Disclosure of your information

From time to time we may need to share your information with other people and organisations. We will only do so where we have a legitimate legal basis for doing so and in compliance with our obligations under data protection laws. Third party service providers such as sub-contractors used for installations. Such providers will have access to personal information i.e. Name Address and Telephone number needed to perform those functions but may not use it for other purposes. To manufacturers in order to register warranties. For the purpose of recovery of a debt in case of non – payment. Any prospective buyer or our business or assets, or any prospective seller of another business or business assets that we are interested in buying. Our insurers and or professional advisers in so far as reasonably necessary for the purpose of obtaining and maintaining insurance covers, managing risks, obtaining advice and managing legal disputes.

6. Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

7. How long do we keep your information

We do not need to keep your personal information longer than is necessary, taking into account information needed for product guarantee, applicable legal requirements and limitations periods

8. Keeping your data secure

We work hard to keep your data safe. We use a combination of technical and organisational measures to ensure the confidentiality of your information at all times.

9. Your Rights

You have the right to request information we hold about you. We will provide this information within 28 days of receiving a request and verification of your identity.

Your principal rights under data protection law are:

The right to access.

The right to rectification.

The right to erasure.

The right to restrict processing.

The right to object to processing.

The right to data portability.

The right to complain to a supervisory authority and right to withdraw consent.

10. Changes to privacy policy

Any changes to our privacy policy in the future will be posted on our website. Please check back frequently to see any updates or changes to our privacy policy.

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:

Dovetail Installers Ltd.

Unit G21  Avonside, Enterprise Park, Melksham, SN12 8BT, Wiltshire